Santorini Reflexions Volcano

Terms & Conditions

All bookings made on Santorini Reflexions Sea and/ or Santorini Reflexions Volcano hotel are subject to these terms and conditions:

  1. Guests who book in the Santorini Reflexions Sea hotel and/or Santorini Reflexions Volcano hotel accept the terms, conditions, policies and procedures of the hotels.
  2. No booking shall be treated as confirmed until the full prepayment. We accept the following methods of payment: credit cards and bank deposits. The deposit shall be made within 3 days from your booking. Otherwise the booking shall be cancelled without prior notice. Rates are per studio or apartment or room or suite per night for two adults and are subject to availability. The new OVERNIGHT TAX (1,50euro per room or suite per night, accommodation tax) is NOT included. An additional surcharge of 60 euros will apply for every child and 120 euros for every extra adult (19+) per night. SRSea accepts children 3-18 years old. SRSea accepts infants 0-2 years old (free of charge). SRVolcano accepts children 10-18 years old and only in suite 5 and rooms 6 and 7.
  3. A minimum length of 3 nights stay applies to all bookings.
  4. Special offers must be requested at the time of booking, are based on availability. Non-refundable rates or offers are special lower prices paid at the time of booking with no refund option. For rates marked as “non- refundable” or offers, we require full prepayment for the entire stay at the time of booking or any time after the booking. It is non-refundable and the booking non-changeable. There is no refund in case of amendment or cancellation or non-show or departure prior to the scheduled date or force majeure or any circumstances beyond our reasonable control etc.
  5. At the time of check-in guests will be required to confirm their identity by providing their booking reference and the appropriate ID.
  6. All children and infants staying at the hotel must be accompanied by an adult and must be supervised by an adult all times. Cots are available only at the Santorini Reflexions Sea hotel. They are subject to availability so please ensure that you ask for at the time of booking.
  7. The swimming pools operate on specific days and times.
  8. Guests are requested to conduct themselves appropriately all times and to comply with hotels procedures and requests with regard to conduct and respect for the property of hotels, their employees and guests and their safety and health. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the hotels or cause offence to other guests or our members of stuff. We reserve the right to refuse accommodation or services or remove you and members of your party from the hotels if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
  9. Hotels accept no liability and will not pay any compensation and will not refund money where the performance of their obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond their reasonable control including, but not limited to, (infectious) disease, flood, earthquake, extreme adverse weather conditions, natural disasters, fire or failure of electric power, water or other utility service, computers, vehicles, or any collapse of building structure etc.
  10. Guests are responsible throughout their stay at the hotels for the safekeeping of their personal things, valuables, money etc. The hotels shall accept no liability for loss, destruction, damage etc.
  11. The contract and any non-contractual obligation arising in connection with it are governed by Greek Law. The Greek courts of Athens have exclusive jurisdiction.
  12. While all reasonable efforts have been taken to ensure the accuracy of information on the website, advertisements etc. the hotels do not refund money and do not accept responsibility for errors or omissions and reserve the right to amend, cancel, etc or vary any of the arrangements featured without notice. The hotels reserve the right to change decoration. Flowers, wines etc in the photographs of rooms, suite, studio apartment and apartments are not included in the price.
  13. Only well-behaved dogs and cats are allowed. Dogs and cats stay free. Maximum 1 per apartment or room or suite (weight limit: 26 lbs). If we feel that your pet is causing a nuisance to other guests, we will ask you to leave.
  14. Very occasionally we may need to cancel your booking. In such circumstances we will use reasonable endeavors to try and re-locate any confirmed booking by us to an alternative location similar in standard to our hotels. However, we shall have no further liability to you arising out of such cancellation. If we need to move you to a different room or apartment during your booking for which a lower rate, we will refund you the difference in the rates.
  15. Smoking is not permitted in any of our rooms or suite or apartment or studio apartment or public areas.
  16. The hotels reserve the right to change, modify terms and conditions without notice.

Santorini Reflexions Sea:
Check in time: 15:00-21:00
Check out time: 07:30-12:00

Santorini Reflexions Volcano:
Check in time: 15:00-21:00
Check out time: 07:30-12:00

Please inform us of your arrival time at the hotel at least 72 hours prior to arrival.